Returns and Cancellations

Your sauna

Every Urban Sauna is built to order for one site, so a finished sauna cannot be returned.

Your 10% deposit is refunded in full if you cancel before we confirm your design with you and order materials. After that it is not refundable, because your materials are bought and your build date is held.

If you cancel once the build has started, payments already made cover the materials and work to date. If they come to more than that, we refund the difference.

If something isn't right

Tell us within 7 days of delivery and we will come fix it. Email build@urbansaunamn.com or call (612) 440-8964.

Shop products

You can return an unused shop product in its original packaging within 30 days of delivery. Email us first for a return authorization. Manufacturers charge a restocking fee of up to 25%, and return shipping is yours, unless the item arrived damaged or was not what you ordered.

What can't be returned

• A heater or stove that has been installed or used
• Special orders and materials cut to size
• A sauna kit once it has been delivered

Refunds

Refunds go back to the way you paid, within 10 business days of the return reaching the manufacturer.