Shipping and Delivery

Your sauna

Urban Sauna delivers every sauna fully assembled and sets it in place. Delivery is free within 150 miles of New Brighton, Minnesota. Farther than that, ask us for a delivery quote before you reserve.

We set the delivery date with you as your build nears completion.

Before delivery day

If your site needs a crane to set the sauna, we tell you before you reserve and quote it with your build.

• A level base is ready where the sauna will sit
• The path from the street to the base is clear
• Your electrician is lined up for the final connection

Shop orders

Most shop products ship directly from the manufacturer or its distributor within the United States. We email you tracking when your order ships. The shipping cost is shown at checkout.

Heaters, stoves and other heavy items ship by freight. The carrier calls you to set a delivery time.

If something arrives damaged

Look the package over before you sign for it and note any damage on the delivery receipt. Then tell us within 2 business days, with photos, and we will replace the item or refund you. Email build@urbansaunamn.com or call (612) 440-8964.